Tuesday, April 05, 2016

UK: Must not complain to city officials

Dealing with complaints comes with the territory for many a council employee.

But residents in one country town have been told to stop writing to their council about its decision to reduce a speed limit - because the complaints are ‘stressing out staff’.

Ferndown Town Council, Dorset, received an influx of letters and emails after residents in the neighbouring parish of Longham felt their views had been ignored about plans to reduce the limit on a stretch of main road which runs between the two communities.

In response, the council’s traffic working party chairman Cathy Lugg, wrote to residents to explain the decision but also asked them to stop writing to the town council and instead write to her directly as the volume of letters was ‘causing extra stress for staff’.

But the response left some residents feeling even more exasperated. Mandy Willis, from Longham, said: ‘It’s just ridiculous - our council tax rates are going up and yet as residents we are being told to stop hassling the council because the staff are stressed.

‘Surely the job of the town council is to communicate with residents who are there to hold them to account for its decisions.

‘If we can’t write to the town council where are we supposed to turn to get issues in the town sorted?’



Anonymous said...

It seems reasonable to ask that people write to the working traffic Chair.

Bird of Paradise said...

Englands fast becoming a socialist wasteland becuase of idiotic liberal policies

Anonymous said...

ANON 1:30 AM

It is not reasonable to funnel all comment through one person particularly if the residents feel that that one person is against their views and will not represent their complaints correctly or suppress them. If complaints stress staff or councilors they need to find another job.


Birdzilla said...

Im being stressed out by all this rediculous PC nonsense

Spurwing Plover the fighting shorebird said...

Narrow minded liberals are the problem conservatism is the cure