British health service sent black woman letter saying her password was set as CHARCOAL SHADE for hospital website

A black woman is demanding an apology from NHS chiefs after she was sent a letter saying her password was set as 'charcoal shade' for a hospital website.

Leanda Probert, 31, from Weston-super-Mare, Somerset, was horrified when she discovered the 'highly offensive' password in a letter asking her to book an online appointment with a pain management clinic.

The mother-of-one, who suffers from crippling condition fibromyalgia, said she thought NHS North Somerset was 'having a laugh' and 'taking the mick' when she opened the letter.

She said: 'I was very taken aback and highly offended.  'I understand these passwords are computer generated, but I just think certain words should not be included because they could be offensive to some people.

A spokesman for NHS North Somerset apologised for the blunder.

He said: 'North Somerset CCG would like to apologise for any offence that the password contained within the letter may have caused.

'The password was generated automatically by the central choose and book system with the words themselves randomly selected by an electronic database.'

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I suppose it was a bit unfortunate but being offended seems to be a major industry in Britain.

If someone called me "PAPER WHITE" I don't think I would object -- though I am more pink than white these days.