Must not generalize about nationalities
Even if it's true
"Air New Zealand has been forced to apologise for a crew manual which suggested that Tongan passengers may "drink the bar dry".
The airline issued the apology after the manual was made public in New Zealand's Sunday Star-Times yesterday.
The document caused a stir by making generalisations about different nationalities, also stating that Korean passengers will expect good manners, Thais expect a souvenir and Samoans will appreciate a rug.
Air New Zealand spokesman Alan Gaskin said the manual was not meant to cause offence.
"This section of the document was designed as a reference guide to ensure international cabin crew were familiar with the expectations of the diverse range of nationalities Air New Zealand carries on its international services," Mr Gaskin told new website Stuff.co.nz.
Source
5 comments:
Yes, the truth is now considered offensive. If only people had less "emotions" and more brains, this would all stop. But, human nature being what it is, that's asking way too much.
It is not financially feasible to instruct an indepth doctoral course on regional (South East Asian) cultures and preferences for airline personnel. To make sure that there personnel understand different cultures you would have to stereotype.
they should just be rude to everyone, the way Aeroflot did to great effect.
That way everyone's offended equally, noone is left out, the socialist ideal.
"Those New Zealanders, they sure like to offend others"
So, corporations have to have diversity training but can't explain differences between cultures. Huh!!
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