I rather like this:
"With telecom giant AT&T rolling out limitations and additional fees on how much information its Internet users can access, it seems the company is bracing for an influx of anger.
In a little-noticed contract tweak recently, AT&T customer service representatives have been empowered to cancel the contract of any customers who behave in an abusive manner towards them. ...
in perhaps an unintended consequence of this move, that would also allow disgruntled users to wriggle out of their contract with what The L.A. Times called 'strategic cussing.'"
Source
3 comments:
Why does this not surprise me?
I worked for AT&T back in the 1980's and they were alway shooting themselves in the foot.
Guess they still can't shake the "regulated" mentality!!
It's not about how the customers react or how AT&T reacts. It's about companies like AT&T continually "adjusting" their contracts that the consumer must agree to in order to continue using the service. It's all so one-sided. If the company wants to impose restrictions, they do so without limitation. If the customer wants to negotiate or change something, they're out of luck.
Why is this here? It's not a free speech issue. You can say anything you want to the AT&T rep, but they don't have to put up with it. Would you put up with a customer cussing at your employee? I'd throw them out of the store. Actions have consequences...tough!
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